Skills Training

Quite often organisations that engage with volume debt recovery, be they credit control teams, property management service charge companies, or debt recovery agencies, can benefit from a better understanding as to how the mediation process works. If staff are dealing with multiple cases, it is important that they know how to get the best out of the mediation process.

I have trained many teams on how to participate in the mediation process via lectures, conferences, in-house and more recently via webinars.

It’s important to know:

 

  • How the mediation process works

  • How to prepare  

  • Who can do what 

  • Who can say what 

  • When it’s OK to ask for time and space

  • Reaching agreement

  • Documenting an agreement

  • When to leave.

If you feel your staff could benefit from a training session which can include role playing and mock mediations, contact me.